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Frequently Asked Questions

SHIPPING & DELIVERY

International Orders - how long do they take?

International shipping takes 5-7 business days.

International Orders - are International order free?

No, Med Extract Oils offers International shipping but it is not free. Customers may also be held responsible if customs or duty fees apply.

Want to return your product?

Please reach out to our customer care team so that they may assist you with your return. E-mail us at medextractoils@gmail.com or give us  a call toll-free at (US) 1-844-633-6457.

How do I return my product?

If you wish to return your Med Extract Oils product, please reach out to our customer care team.

If you wish to return your Med Extract Oils product, please reach out to our customer care team. E-mail us at support@neurogan.com or give us a call at (US) 1-844-633-6457.

How fast will I receive my package?

International shipping takes 5-7 business days.

 

All deliveries within the US will be received in 3-5 business days.

We take speed of delivery very seriously.

All deliveries within the US will be received in 3-5 business days. International shipping takes 5-7 business days. Please keep in mind, sometimes shipments are delayed due to extenuating circumstances that are out of our control.

Are there delays in shipping due to Customs Inspection?

We ship worldwide but some countries have import regulations that delay the transportation of hemp based products.

We ship worldwide but some countries have import regulations that delay the transportation of hemp based products. Med Extract Oils or Customs will notify you if an inspection from your postal service or customs delays your package.

Please allow about 3-4 weeks additional delivery time because of increased security measures at border crossing points if you live in the following countries: Norway, Iceland, Greenland, New Zealand, Thailand, and Russia.

Please allow 10 days (8 with express shipping), for your product to arrive if you live in Greece.

Can you ship anywhere in the USA?

Med Extract Oils products ship all over the United States. We are proud to provide our products near and far so that as many people as possible can enjoy the benefits of natural, healthy, and balanced living!

PAYMENTS

Who do I contact if I need help with payment-related issues?

Who do I contact if I need help with payment-related issues? 

Please contact our customer support if you need assistance with anything, anytime! For payment-related concerns, in order to help us expedite your solution, please reach out with:

  • your name
  • order ID#
  • date of the transaction

E-mail us at medextractoils@gmail.com or give us a call at +1 844-633-6457 (US).

HOW TO USE CBD?

How do I store my CBD?

Once opened, your oil will last 60 days without refrigeration.

For care and maintenance of your tincture, always shake before use and keep out of direct sunlight. Once opened, your oil will last 60 days without refrigeration. If you wish to use your oil after this time period, place in the refrigerator to preserve freshness.

LEGALITY

What is the age limit to use CBD?

CBD is most commonly used by adults 18 and older.

CBD is most commonly used by adults 18 and older. It is recommended that those who wish to use CBD for children under 18 consult with a medical professional to clinically assess their needs and recommend the best route of treatment.

HOW DO I USE THE PRODUCTS

What is the age limit to use CBD?

CBD is most commonly used by adults 18 and older.

CBD is most commonly used by adults 18 and older. It is recommended that those who wish to use CBD for children under 18 consult with a medical professional to clinically assess their needs and recommend the best route of treatment.

HOW DO I STORE MY CBD?

How do I store my CBD?

Once opened, your oil will last 60 days without refrigeration.

For care and maintenance of your tincture, always shake before use and keep out of direct sunlight. Once opened, your oil will last 60 days without refrigeration. If you wish to use your oil after this time period, place in the refrigerator to preserve freshness.